Customer Service Advisor

Our client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in a bright and modern environment.

If you have outstanding customer service delivery, and great communication skills, then this could be a great opportunity for you!

The Role – Customer Service Advisor
The purpose of this role is to deliver excellent customer service to all of their customers, primarily through answering a high level of incoming calls requiring new claims to be set up and ongoing claims to be updated, where no two calls are the same. To carry out all general administrative tasks relating to their customers claims and policy administration.
Day to Day duties will include:
To take a high level of incoming calls and respond empathetically, escalating more complex cases
To communicate in a clear and accurate manner to customers including providing information and sign posting to approved services
To accurately record information and update the system

Experience and Skill Requirements
Previous telephone experience is essential
Desire to be part of a team that is passionate about what they do, always willing to go the extra mile and treat others as they would want to be treated
Excellent attention to detail, has the ability to manage time and prioritise correctly in order to meet appropriate deadlines and targets to a high standard
A positive attitude, focused on improving service standards and customer outcomes

Salary: Starting at GBP27000 + a great range of benefits
Hours: 37 hours per week (Monday to Friday between the hours of 8am and 7pm* and potentially Saturdays on rotation**)* Example: 8am – 4pm – 100% site based
** Please note when working a Saturday morning this is only 1 in 5 or 6 working for 3 hours and you would then have an afternoon off in the week in lieu of this and this is not applicable to all teams