Customer Service Advisor

Do you enjoy Customer Service? Are you looking for a new challenge?

The role:
Responsible for providing a professional customer service to all their Customers and accurately communicating customer needs within their organisation ensuring that the needs of the business and the customer are consistently met.

Duties to include:

• Builds and maintains a professional relationship with their customers to ensure orders and enquiries are dealt with quickly and effectively.
• Manage customer schedules/orders and promptly enters data onto the appropriate company software. Contract Review: ensure customer purchase orders are in line with their quotations and terms and conditions; maintain Sales Project Summary sheets for specific new projects.
• Uses CRM to log and manage new opportunities; new specs (closed/won opportunities), change requests from customers (business retention). Log and administer initial complaint from customer, ensuring all information has been provided.
• Continually liaises with the Production Management Team, Purchasing, Project Engineers and Business Development Managers to ensure accurate communication of requirements is maintained to and from the customer.
• Provides effective absence cover and support to other members of the Sales Administration team as required.
• Participates and contributes to internal and external meetings as required.
• Maintains up to date customer files, contact sheets and procedures to ensure ease of use for other members of the Customer Service Team.
• Produces accurate and timely reports as required.
• Able to communicate to export customers in their native language (if role requirement)
• Visits customers, as required, to develop a greater understanding of their business and requirements.
• Supports the Customer Service Manager with any other ad hoc duties as required.
• Supports the training of all new starters to ensure they reach an acceptable standard within a set time frame

About you:

• Excellent customer service skills
• Experience in a previous customer services role
• Ability to build and maintain excellent customers relationships
• Good IT skills (including Microsoft office packages such as Outlook, Word and Excel)
• Problem solving skills

Whats on offer:

• Salary £21800 + great benefits
• 37 hours p.w. Monday to Friday with a 12.30 p.m. finish at the end of the week
• Site based