Customer Service Advisor

Our client is a thriving manufacturer who have an exciting opportunity and are looking for an experienced Customer Service Advisor to join their team.

You will be working within a small customer support team. You will coordinate between operations and their customers to provide them with the highest levels of customer service acting as a vital link for their commercial administrative functions.

Key Duties:

• Monitor and assign emails in generic inboxes
• Answer customer enquiries by telephone and email, plus any other communication channels that are introduced by the company such as live chat and social media
• Acknowledging sales orders
• Input sales orders into the companys database
• Liaise with their Production Manager & Team Leader to ensure all orders are progressed within agreed time scales
• Ensure that all relevant delivery information is gathered from customers, including delivery contact and site details
• Liaise with customers and their Transportation Team to ensure all goods are appropriately packed for onward transportation to site and accepted on site

Full time – 37 hours – Monday to Friday – site based
Benefits include 25 days holiday + bank holidays, free parking, pension, life assurance

This is a great opportunity to join a busy friendly customer focused team. Call the team today for more information!