Customer Service Officer

Are you seeking a new opportunity within a progressive and professional business? Do you excel in delivering exceptional service to clients? If so, we have the perfect role for you!

We are proud to work with an award-winning company that places a strong emphasis on providing the best customer service to its clients. As a rapidly growing business, they are currently seeking a talented Customer Support Advisor to join their professional team on a full-time, permanent basis at their Taunton office.

Customer Support Advisor

As a Customer Support Advisor, you will be at the forefront of providing proactive and responsive service to the company’s valued clients. Your primary responsibilities will include managing policy administration and queries with empathy and professionalism, issuing new policies, assisting with potential and ongoing claims, and maintaining accurate records.

Key Duties

• Providing a proactive, responsive service
• Managing policy administration and queries in a professional manner
• Providing professional assistance and advice to clients
• Maintaining accurate records
• Checking, processing and issuing new policies with company standards in mind
• Assisting with queries regarding ongoing and potential claim

Does this sound like something you’d want to do? Check your experience against their essentials!

• Ownership of own continuing professional development
• Knowledge of Microsoft Office packages
• Excellent customer service skills
• Great administration, organisational and communication skills
• Ability to maintain personal workloads, follow clear instructions and carry out tasks to fit deadlines
• Ability to flexibly work with different areas within the team
• Demonstrate a high level of professionalism

This company wants to invest in and support the training and development of their teams, giving you plenty of opportunity to continue to advance within your career.

If you want to excel within a company and continue to develop your skills, this may be the position for you – apply now!