Customer Service Advisor – Taunton

Are you looking for a new opportunity within a progressive and professional business?
Do you have a strong background in delivering exceptional service to clients? Then this could be for you!

An award-winning national company is seeking a Customer Support Advisor to join its professional team on a full time, permanent basis, based in Taunton. They strive to provide the best customer service to their customers and are looking for talented people to join their ever-growing business.

As a Customer Support Advisor, your duties will include:

• Providing a proactive and responsive service maximising client retention.
• Managing policy administration and queries in a professional, timely and empathetic manner and in line with company guidelines.
• Providing professional assistance and advice to clients ensuring high levels of service.
• Maintaining accurate records and file notes.
• Checking, processing and issuing new policies within agreed company standards.
• Assisting with queries regarding potential and ongoing claims.

To be a successful Customer Support Advisor you will have the following skills and experience:

• Ownership of own continuing professional development.
• Knowledge of Microsoft Word and Excel.
• A minimum of 5 GCSEs or equivalents at C grade and above to include English and Maths. Able to produce certificates to verify all qualifications.
• Excellent customer care skills.
• Great administration, interpersonal and communication skills.
• Ability to manage personal workloads, follow clear instructions to carry out given tasks and meet deadlines.
• Ability to work closely and flexible with other team members.
• Demonstrate a high level of professionalism, integrity and commitment.

Salary £23912 rising to £25085 after probation + great benefits

A great company who invest in the training and development of their staff. Call us today for more details!