Product Sales Support (Engineering)

Our client is seeking Technical Sales Support person to come and join their team. Based near Ilminster, this is an onsite full time position, Salary depending on experience.

Key Responsibilities:

Pre-Sales Support

• Support the Technical Sales departments internal & external sales functions.
• To provide technical assistance/advice to customers and produce detailed quotations.
• Keep internal & external sales functions up to date with latest production lead-times, product issues, stock levels and transportation requirements.
• Assist repeat business by providing excellent customer service.

Post-Sales Support

• Responsible for receipt of sales orders into the company and ensuring all are communicated to the Customer Service team for processing.
• Assist the Customer Service team where required
• Responsible for timely acknowledgment of company lead times, ensuring that they are correctly communicated and documented to customers.
• Where required, prepare and issue project programme to customers.
• Liaise with the Production Manager & Team Leader to ensure all orders are progressed within agreed time scales.
• Liaise with customers and Transportation Team to ensure all goods are appropriately packed and delivered on a suitable vehicle.
• Responsible for post-order correspondence with customers ensuring all aspects of a project are effectively communicated and documented.

Qualifications and Experience Levels:
Track record of working a busy demanding business environment requiring strong communication skills.
Good commercial awareness.
Experience of working within a similar environment.