Client Services Executive – Media Industry

Our client is a global software house operating out of the UK, Denmark, Spain, Poland, the US and Singapore, specializing in products for the media industry.

Role Description: Client Executive

Have you ever seen how many people have viewed a TV programme and wondered how do they know that? Do you have an interest in media and technology?

Our client is looking for someone to come in and assist their team in supporting their client base of media professionals accessing data analysis and planning software. The role sits within their client support team whose primary focus is providing training, support and troubleshooting to clients via phone and email.

This is a client facing role that would suit someone who is outgoing, friendly, with a professional telephone manner, good problem-solving skills, and comfortable working with large data sets.

There is an opportunity for the successful candidate to develop this role within the fast-growing and vibrant company. Full training on use of their internal support tools will be provided.

Key Duties:

• Providing application support on their clients suite of software products.
• Diagnosing software errors and working with their developers to resolve and deploy bugfixes.
• Diagnosing data and reporting issues and coordinating reissues with external data providers.

Full time hours (100% site based)
Salary – GBP24000-GBP27000 + great benefits

Knowledge and Skills:
Essential:

• High level of computer literacy
• Good level of mathematics and/or statistics
• Good knowledge of Excel and other Microsoft applications such as Word and Outlook
• Comfortable working with large data sets
• Good communication and interpersonal skills, with professional telephone manner
• Good attention to detail

Desirable:

• Previous experience of working with Television Audience Measurement (TAM) data, in particular UK BARB data.
• Previous experience of using AdvantEdge and/or Infosys TAM analysis software.

Education:
Educated to degree level, (A-Level standard will be considered with 2+ years prior experience of working in a research role), with a minimum of 5 GCSEs (or equivalent qualifications) A* – C grade.

If you are interested in finding out more please get in touch!