Customer Service Advisor

My client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment.
If you have outstanding customer service delivery, and great communication skills, then this is the opportunity for you!

The Role – Customer Service Advisor
The purpose of this role is to deliver excellent customer service to all of their customers, primarily through answering incoming calls requiring new claims to be set up and ongoing claims to be updated, where no two calls are the same. To carry out all general administrative tasks relating to their customers claims and policy administration.

Day to Day duties will include:

• To take incoming calls and respond empathetically, escalating more complex cases.
• Taking a range of phone calls from a variety of customers, anything from opening new claims to updating on going.
• To communicate in a clear and accurate manner to customers including providing information and sign posting to approved services.
• To accurately record information and update the system.

Experience and Skill Requirements

• Previous telephone experience is essential
• Desire to be part of a team that is passionate about what they do, always willing to go the extra mile and treat others as they would want to be treated themselves
• Excellent attention to detail, has the ability to manage time and prioritise correctly in order to meet appropriate deadlines and targets to a high standard
• A positive attitude, focused on improving service standards and customer outcomes
• Sound judgement and problem solving skills

Salary: Starting at GBP24,912 rising to GBP26088 (after probation)

Hours: 37.5 hours per week (between the hours of 8am and 7pm* and potentially Saturdays on rotation**)* Example: 8am – 4pm – 100% site based
** Please note when working a Saturday morning this is only 1 in 5 or 6 working for 3 hours and you would then have an afternoon off in the week in lieu of this and this is not applicable to all teams