Customer Service Advisor – Onboarding and Admin

Our client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment.

The Role

The aim of the Onboarding & Admin team is to provide enhanced customer service throughout the customer’s claiming journey, working closely with other areas of the business including Customer Relations and Underwriters.
The team deal with:

• Telephone calls from their customers relating to their policy/scheme for both retail and commercial customers
• Admin mailboxes
• Admin work bucket

Experience and Skill Requirements

This role is a great opportunity for someone who is passionate about delivering the highest levels of customer service. You will need to have previous experience of this, have personal resilience due to the fast paced and sometimes complex nature of the queries you will deal with, including discussing personal or sensitive health issues. You will also have confidence, fantastic communication skills and are comfortable working independently but will also flourish as part of a team.

• Previous inbound telephone experience
• Excellent attention to detail, has the ability to manage time and prioritise correctly in order to meet appropriate deadlines and targets to a high standard
• A positive attitude, focused on improving service standards and customer outcomes

All candidates will need to be able to produce certificates to cover their qualifications held

Starting salary GBP27000 + great benefits
37 hours per week (working on a rota – business opening hours are : 8.00 a.m. 7.00 p.m. Monday to Friday and 9.00 a.m. – 12.00 p.m. on a Saturday morning
On site

If this sounds like the sort of opportunity you are looking for, why not apply today! or call Jobseekers on 01823 335674 for more information via a confidential chat.