Technical Support Advisor

Are you an experienced Technical Support Advisor? Are you looking for a new challenge and would you like to work for a world class and sustainable manufacturer? then please read on …..

The role:
To provide efficient, knowledgeable technical support to assist our clients customers & engineers in the field

Purpose of the role:
Externally: Diagnosing, troubleshooting, and resolving technical problems for our clients
customers, installers & engineers
Internally: Provide internal staff within applicable departments with technical advice, knowledge & support

What you will be doing on a day to day basis:
Provide technical assistance / advice to customers & engineers in the field in relation to
supplied equipment using a variety of means (telephone/email etc.)
Provide technical assistance / advice to the Aftersales Department in relation to warranty call out visits
To work alongside other relevant departments, to gain relevant product knowledge essential to the role
To fully utilise the companys CRM system to manage/prioritise/update technical call tickets
Escalate unresolved issues to higher-level support or relevant departments as required
Analyse the reasons for technical calls and reduce call volume by identifying other suitable means of providing product information to customers
From relevant technical calls, highlight improvements associated with product design / production methods / information or other related issues
Where applicable, remain in contact with engineers until such time as you are confident that the reported problem(s) have been suitably resolved
To assist the Engineering / Production / Quality Departments to highlight improvements associated with product deficiencies identified in the field

Whats on offer:
Full time, 37 hours – Monday to Friday, 100% site based

This role is based near to Chard in Somerset
Salary 26K to 29K DOE, plus great benefits including 25 days holiday + bank holidays, free on site parking, pension and life assurance

Skills and experience:
Ability to learn, understand & interpret a range of technical information
Ability to apply analytical thinking / troubleshooting to logically break down a problem step-by-step, following a systematic approach, in order to understand & identity the root cause of an issue
Ability to read and understand wiring diagrams and use this ability to diagnose and resolve issues
Communication and interpersonal skills, interacting with customers / engineers / end-users and explaining solutions in terms that can be understood
Attention to detail, ensuring accuracy when recording issues & solutions

If this sounds like the sort of opportunity you are looking for, what are you waiting for – APPLY today!